Qualité Tourisme quality label
The tourist office of Les Menuires won its first Qualité Tourisme seal of approval in 2013, award recognising the quality of the services provided to visitors to the resort and to professionals.
It was awarded category 1 classification by the Ministry of Tourism in 2015, and renewed in 2020. The quality label was awarded again in 2024 for a 5-year period.
Since May 2024, the Qualité Tourisme initiative has been evolving into the national label Destination d'Excellence. The Les Menuires Tourist Office is currently doing everything possible to obtain this new distinction, which is scheduled to be awarded in 2026.
🤗❤️ Welcoming our visitors in a neat, comfortable and friendly environment, and in complete safety
- By providing a spacious and welcoming reception area;
- By providing furniture which allows people to be seated, to look at brochures and to have access to WiFi;
- By providing a children's area with games and colouring books.
🌍 Guaranteeing a quality welcome which is adapted to every type of customer
- By appointing expert holiday advisors who are trained in the hospitality business and on hand to help you;
- By recruiting reception staff who can speak at least two foreign languages.
Listening to our customers' feedback
- By handling customer complaints, passing them on to the relevant departments within 72 hours;
- By monitoring customer satisfaction about the quality of the Tourist Office's hospitality through a questionnaire available in several languages;
- By encouraging tourism operators to be mindful of their quality of service.
👍 Providing information that is accurate, reliable and pertinent
- By welcoming customers for an average 320 days a year, including Sundays and public holidays during the winter and summer seasons;
- By answering letters, emails and telephone calls throughout the year;
- By informing customers for free about what is available for tourists in the local area;
- By providing free tourist guides about the resorts in paper format and in three foreign languages;
- By publishing details on the website about all accredited tourist attractions and guaranteeing the reliability of the information;
- By making it possible to check the availability of rated accommodation via our website.